About this role
Platform Delivery Lead, Vice President (Project Manager)
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported w
As of 31 December 2024, the firm managed approximately $11.6 trillion in assets on behalf of investors worldwide. With 89 offices in 38 countries, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. We manage assets for clients in North and South America, Europe, Asia, Australia, the Middle East and Africa.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,
Client Experience Wealth, differentiated capability for Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Client Experience Transformation
The Platform Delivery Lead will sit within Client Experience (CX) Transformation. This is a new role that that will be responsible for helping to accelerate and scale the delivery of core CX technology. You will bring vision to our tech strategy, lead a team of application specialists and partner with business, technology, and CX leadership to advance our roadmap.
Role and Responsibilities
Manage team of application specialists responsible for translating business problems into detailed requirements and scaling the delivery of core CX technology (e.g., MSD, Case Management, Gateway).Develop platform delivery model, establishing consistent routines and best practice for requirements gathering, solution design and deployment across applications.Implement and continuously improve the model, driving excellence across the team.Champion change management techniques and playbook to drive adoption of new capabilities.Bring vision and thought leadership to the evolution of our (internal and external) client technology platform, partnering closely with Aladdin, CX Transformation Partners and functional leadership.Develop clear understanding of the key business problems CX is solving for and serve as the connective tissue to Aladdin.Partner with CXT Governance lead and Transformation Partners to ensure our tech priorities have a clear business case, with well-defined success metrics and resource sizing.Talent Management & DevelopmentFoster an inclusive and high-performing culture.Proactively develop the team identifying skills gaps, training/upskilling opportunities, and organizational inefficiencies.Drive connectivity between Platform Delivery team and wider CXT, Aladdin and functional partners.Experience and Skills
Demonstrated experience successfully leading large, strategic technology initiatives within a global organization.Strong background in business process analysis, requirements gathering, design, and implementation.Excellent communication skills and a strong ability to influence both technical and non-technical audiences at varying degrees of seniority. A passion for talent development and experience managing teams (directly and/or indirectly through project work).Experience navigating a complex matrix of stakeholders and global teams in multiple time zones.Strong interpersonal skills and the ability to build rapport with team members - proven experience in a collaborative role within a team environment.Demonstrated sense of curiosity and the courage to ask tough questions.Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.