Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Platform Due Diligence Team Lead’s role specializes in the ongoing support for the operational agents working with integrated strategic partners and their end customers. Integrated strategic partners are organizations aiming to use Wise’s platform for their customer-base to offer the Wise experience to solve their customers needs. PDD Team Lead’s goal is to ensure that proper KYC control related tasks are performed efficiently and up to our internal standards, managing daily operations, capacity, forecasting and performance (team and individual) against the prior.  By doing so, they mitigate the possible risk that comes with our Platform Solutions and help Wise Platform scale up while remaining compliant with our license providers and regulators.

Here’s how you’ll be contributing to the team:

Provides expert level support to internal team members and stakeholders while having vast knowledge in all internal processesImprove existing processes by providing daily feedback to all Platform related teams  (onboarding, tooling, training, mentoring)Collaborates with other Due Diligence teams to expand PDD coverage to all necessary regionsKeep up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDDEscalates and flag concerns and SLA breaches to relevant oversight teamsAssist Partner Oversight team in Partner quality Analysis. Give expert feedback based on the team’s findings to the Oversight team and support Partner escalations with concrete dataUnderstands how to roadmap processes and builds/keeps up with ongoing updates for team knowledge base (Wikis)Improve or request for needed tooling and roadmap requirements for needed tooling (understands what to ask for)Relates Feedback to Platform Teams understand partner due diligence needs with regards to process creation, team staffing/hiring, and toolingTeam Lead Admin - Hiring, Scheduling Trainings, Agent support, GrowthProvides support for team members carrier development and paths
Qualifications
Please apply by submitting your resume in English. Applications in Portuguese will not be consideredAt least 1 year of people leadership experienceExcellent written and verbal English, other languages are a plusExpert knowledge of Wise KYC/CDD operational processesExcellent organizational skills, attention to detail, ability to multi-task, and self-organizeStrong communicator with ability to build and manage cross-team relationshipsPunctual, independent, self-starter with the ability to get things doneStrong analytical skills associated with KYC - Microsoft Tools, Looker, Sales Force, Jira, Confluence, Workday, Calabrio, Paycom, knowledgeAble to negotiate with other teams for team benefit
Additional Information
Please apply by submitting your resume in English. Applications in Portuguese will not be considered. This is a hybrid position located in Sao Paulo, and not fully remote. You must be able to commute to the office or open to relocationYou must already be legally authorized to work in São Paulo, Brazil

Benefits: