Platform Engineer (L1 / L2 / Senior PE) Information Technology (https://jobs.concentrix.com/job-search/?category=Information Technology) Location Cairo, Egypt Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1519069EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Platform Engineer (L1 / L2 / Senior PE) Job Description Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description **Key Responsibilities:** + Respond to customer support requests and inquiries via phone, email, and/or ticketing systems. + Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more. + Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible. + Investigate, analyse, and resolve complex technical issues. + Maintain detailed documentation and linking all technical learnings to existing solutions. + Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases. + Mentor, coach and assist support team members. For PE (2 ) + Conduct technical and knowledge sharing sessions for team members. For Senior PE **Requirements** + Fluent written and verbal communication skills in English. + 0-2 years of experience as a Customer Support or relevant position. ( PE1 + 2-5 years of experience as a Technical Support or relevant position. ( PE 2) + 6-10 years of experience as a Technical Support or relevant position. ( Senior PE ) + Excellent problem-solving and analytical skills to quickly identify and resolve complex problem. + Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. + Ability to Collaborate and work as a team player. + Willingness to work flexible shifts. + Good customer advocacy and relationship building skills. + Solid knowledge with the following topics: + **Storage** concepts & protocols (iSCSI, NFS, FC, and vvol). + Ability to perform troubleshooting for **network** connectivity and performance issues. + **Linux** OS Administration. + **Windows** OS Administration. + VMware virtualization vSphere. + Familiarity with One or More VMware Products: vSAN, vCD, and vRops. + Certifications such as VCP, VCIX, or VCAP are preferred. Location: EGY Cairo - Plot no. 53, North Teseen st building 202 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1519069EXTERNALENGLOBAL&step=1&utm\_source=none)