At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description A techno-functional manager responsible for strategic service lifecycle management of the integration platforms and the services (APIs and microservices) aiming to exceed service commitments to stakeholders and to maximise these investments.

DUTIES AND RESPONSIBILITIES:

Define and execute the integration service operating model (service description, SLA and reporting)

Drive continuous service improvements as well as for underlying processes 

Ensure that changes follow the defined process

Define the relevant monitoring and reporting 

Measure and report KPIs related to integration platforms and services (golden signals)

Establish strong relationships with stakeholders and leverage those relationships to ensure maximum performance and value return for customers

Create, maintain, and enforce API/service guidelines and principles

Develop and drive action plans to tackle immediate and ongoing service-related issues proactively

Identify initiatives to maximise investments and reduce total cost of ownership for Globe integration platforms

KPIs:

Incidents Due to Change

Service Availability

Mean Time to Restore

Reduction of Tech Gaps

Cost Reduction

Benefits Realisation for initiatives with business cases

Top 3-5 Deliverables:

API Inventory

Service Mapping Flows

API Lifecycle Management Principles and Execution 

Release Calendar

Monthly Operational and Commercial Service Reports - integration platforms and services

 

HIRING REQUIREMENTS:

Work Experience

Must Have at least 5 years hands-on service delivery work experience. This should include service design, service lifecycle management, API lifecycle management and governance, or platform lifecycle management.

Nice to Have: Previous work experience in a telco or tech integration companies 

Level of Knowledge

Proficient - ITIL Service Delivery Practices, Financial Management

Basic - API data application development and maintenance

Bachelor’s Degree 

Certifications/ Licenses:

ITIL v3 or v4

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.