Overview The Playcare Manager is a full-time, year-round position that is responsible for the leadership and accountability of the Playcare team. This position is also responsible for the planning, coordination, and delivery of childcare programing at Boyne Mountain Resort including team member and guest childcare, special activities throughout the year such as movie nights, arts and crafts sessions, and similar. The Playcare Manager role is an active, problem-solving leader with a focus on safety, fun, and learning. To be successful in this role, one must be well organized, thrive in a fast-paced environment, think strategically with the ability to pivot and adapt, have a diligent work ethic, and embody Servant Leadership. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! Responsibilities Essential Job Functions (including but not limited to): Accountable for Playcare goals while contributing to the overall resort goals and initiatives. Provide leadership in the operations and strategic planning for the facilities division, including project management, ensuring a safe and efficient operation of all. Maintain familiarity and ensure compliance with company policy and local, state, and federal regulations relating to childcare and continue to advance knowledge of industry best practices, techniques, and standards within facilities and project management industries. Maintain thorough and accurate documentation (e.g. information cards, enrollment packets, attendance records). Provide dated and posted menus and ensure milk/formula bottles are properly labeled. Maintain a written emergency plan including evacuation protocols Maintain a written emergency parental/guardian communication plan. Actively monitor and support daily operations of the childcare team including planning work assignments, administering quality control, training staff, engaging with children, and performing attendant duties (as needed). Communicate with attendants and parents regarding child's behavioral or learning challenges and recommend methods of modifying inappropriate behavior and encouraging learning experiences Creation and implementation of Playcare standard operating procedures, policies, and service standards. Collaborate with Director to maintain department operating budget by actively monitoring operating costs, labor, expenses, and opportunities to increase overall efficiency. Ensure timely and thorough completion of administrative tasks, required reporting, and documentation. Assist other departments as requested during periods of high volume to maximize guest experience. Provide superior service to all guests (internal and external). Essential Job Functions – Supervisory (including but not limited to): Direct oversight of 10-14 team members on a year-round basis. Hire, supervise and train your team through providing guidance, training, support, and accountability. Understand and implement the appropriate safety standards and educate the team of the standards through designing, training, and enforcing safety policies for team members and children. Accountable for team members in maintaining a safe work environment and high-quality work standards. Essential Job Functions - Leadership (including but not limited to): Long-Term Thinking create and implement policies, procedures, and plans to proactively improve Playcare as well as the team members, mitigate risk of all, and provide a safe working environment. Ensure Excellence in Execution by leading the team, organizing the operations of Playcare ensuring standards are met or exceeded; and being accountable for the team goals while contributing to the overall resort and corporate goals/initiatives. Attitude is Everything through being friendly, personable, and empathetic, having a proven track record of maintaining a calm, professional demeanor in stressful situations, and prioritizing and adapting in a constantly changing business and environmental setting. Develop Great People through talent attraction/retention, proper training, active listening, timely coaching, and positive recognition. Directly manage the establishment of goals, development plans and the appropriate evaluation of performance for all direct reports. Serve First prioritizing the growth, well-being, and empowerment of your team through encouraging and actively participating with them on skill development, and providing an inclusive, welcoming environment with the proper tools, resources, and expectations to perform their role. Foster a caring safety culture within the department to achieve the goal of zero work-related injuries. Qualifications This position may be for you if:: You have achieved an Associate's degree; or five years related experience and/or training; or equivalent combination of education and experience preferred You are proficient knowledge of Word processing, Excel spreadsheet software, payroll systems, ordering systems and other Word based computer programs You possess a valid driver's license You display a willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions You are able to lead a team and work with others effectively You are able to work some weekends, holidays and special events