Job Duties

Establishes and maintains a solid base of customers via direct mail marketing or daily telemarketing to both new and existing customers in both table and slot player development.  Provides casino service information to guests coordinates arrangements for guest activities and handles any problems that arrive. Attends special events and marketing functions. Issues complimentaries consistent with patron activity, department policy and regulatory guidelines. Does not have cash complimentary authority. Interacts with respective internal departments to ensure that patrons are receiving appropriate amenities; resolves any issues concerning the same. Provides Family Style Service at all times. May perform other duties as assigned. This is a generic position that reports both to Asian Marketing and Slot Player Development.

 

Minimum Qualifications

High school diploma required. Three years experience in a casino services and/or player development environment. Must have basic computer skills; Microsoft Office preferred. Must be detail oriented and organized. Must possess excellent verbal communication skills. Regular attendance for scheduled work required. Must follow the department service standards. Must be knowledgeable of the Casino Control Act and respective gaming regulations.