The Player Development Manager interacts with all departments and is directly responsible for the operations of Player Development for Chinook Winds Casino Resort. Effectively manages the day-to-day operations of Player Development, including direct responsibility for the casino host program, VIP event participation, consistent membership expansion and qualifications of VIP players.

Manages the daily operations and administrative responsibilities for Player Development. Responsible for the Host team and their efforts to cultivate and maintain guest relations. Establishes guest expectations standards and is a role model of those guest service expectations for hosts and throughout the Casino. Ensures host staff are accountable for delivery of the guest service expectations. Responsible for generating and achieving specific Host and revenue goals Creates and implements Host training program(s). Collaborates with Marketing leadership to develop and implement special property events for Player Development purposes. Responsible and accountable for making sound reinvestment decisions based on guest play. Accountable for developing and implementing strategies to increase club membership, loyalty, and rated play. Ensures the highest level of guest service and satisfaction is achieved and maintained. Participates in the planning and establishment of department goals and objectives. Responsible for the preparation and planning of the department budget, monitoring monthly P&Ls, and contributing to the overall annual fiscal objectives. Resolves guest inquiries and requests, including correspondence by phone, letter & email. Accesses the player tracking system and makes edits to the system as necessary. Queries the player tracking database for specific Marketing/gaming information including  guest demographics, comments, and needs. Maintains working knowledge of all Chinook Winds operations, programs, promotions, events, and services. Provides excellent guest relations by informing guests about the current promotions available at the casino. Disseminate information about all Player Development offerings and campaigns, including events, to appropriate departments. Ensure full compliance with departmental and company Internal Controls, policies, procedures and regulations. Responsible for the staffing, training and scheduling of Team Members. Completes, monitors, and develops staff through evaluation and development plans. Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures. Assists with events to include ushering, setup, breakdown, and item distribution. High School Diploma or G.E.D.Four-year college degree in Marketing, Business, or related field preferred. Three years Casino Player Development Manager experience OR Four years Casino supervisory/management experience with Guest Relationship Management (CRM) database experience required.  Two years of experience in promotional, and event planning, supervision, and program cost analysis guest, experience with booking hotel reservations preferred. Valid Oregon Driver’s License. Must obtain a Siletz Tribal Gaming License. Must obtain OLCC Permit within 45 days of the start date. Must obtain a Food Handlers Card within 45 days of the start date. Must obtain CWCR VIP (Visually Intoxicated Persons) Permit within 45 days of employment. Apply Now Save this job Share: Email Tweet Facebook LinkedIn