Job Summary:

Under the supervision of the Director of Database Marketing, this position will supervise and manage staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Responsible for spearheading VIP player acquisition throughout the southwest US market and Mexico. 

Essential Duties & Responsibilities:

Provides leadership and direction for player development staff ensuring a focus on the growth and profitability of the VIP player.  Establish goals and objectives for the Player Development department and develop strategies to achieve. Make recommendations for property reinvestment strategy including comps, cash back, discounts and other incentives to profitably obtain and grow VIP guests. Develop and maintain an acquisition program for our target markets with the goal of capturing and cultivating new VIP guests.  Responsible for the education and training of hosts to prospect for players and to evaluate/utilize best practices for player services. Network and develop full communication throughout gaming operations to assist with the development of VIP guests.   Directly responsible for integration of short- and long-term development strategies. Represents the Company for VIP player outings and events as needed. Provides professional representation at internal and external meetings and events. Responsible for scheduling to ensure appropriate staffing levels according to business volumes, i.e. prepared for special events, holidays, anticipated volume. Produce reports to ensure accountability of acceptable achievement through contact of monthly assignments provided to each host. Code guests to hosts based on management criteria. Coordinate and quantify telemarketing process  Attend and participate in meetings for but not limited to comp meetings, planning meetings, financial meetings and strategy meetings. Held accountable to the highest degree for the accuracy and thoroughness of operational records and reports.  Ensures compliance with all company policies and practices. Verifies payroll hours and makes corrections or changes. Verifies department logs and summary logs; assigns job duties. Creates staff work schedules. Updates department policies and procedures.

Minimum Qualifications:

High School Diploma required.  Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years in customer service or sales leadership role and/or training; or equivalent combination of education and experience. Must have a minimum of three (3) years’ Casino experience, including but not limited to Marketing, Player Development, Slots, or Table Games. Experience in developing and executing VIP special events and promotions required.   Experience in developing and executing regional customer acquisition programs required. Prior experience in measuring player development department productivity and player profitability. Bilingual a plus. Must be able to successfully pass a pre-employment drug/alcohol screen, random drug and controlled substance abuse tests, background investigation, obtain and maintain gaming license in Arizona and California.   Tribal preference will be given to qualified tribal applicants. Apply Now Save this job Share: Email Tweet Facebook LinkedIn