Key Responsibilities  

· Monitor players for signs of intoxication and act accordingly  

· Listen for signs of conflict between players or parties  

· Ensure bay occupancy maximums are adhered to  

· Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay  

· Deploy de-escalation techniques when safety rules are not being followed  

· Remain alert for any suspicious persons or activities and reports immediately to venue security  

· Use of radio communication procedures and corresponding codes  

· Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans  

· Make recommendations for safety enhancements as needed  

· Keep Director of Operations apprised of safety and security trends and opportunities  

· Support management with accident response, investigation and claim reporting  

· Liaison with local law enforcement as applicable  

· Additional tasks and project assistance as requested by Director of Operations  

What We're Looking For  

**Must be 18+ years** 

Calm under pressure  

The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)  

Confident and self-aware when dealing with difficult or emotional interactions  

Does not shy away from confrontation; utilizes skills and techniques to reduce conflict  

Comfortable communicating with diverse populations, including players of all ages and skill level  

Ability to exhibit patience and positivity while being assertive and firm when appropriate  

Strong guest service skills and professionalism  

Excellent oral and written communication skills including spelling, grammar, and punctuation skills.  

Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team.  

Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint).  

Proficiency in using risk management information systems preferred.  

Availability to work nights, weekends, and holidays to support the business  

  **You will be required to provide a Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of right to work document. As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide**