Key Responsibilities
· Monitor players for signs of intoxication and act accordingly
· Listen for signs of conflict between players or parties
· Ensure bay occupancy maximums are adhered to
· Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay
· Deploy de-escalation techniques when safety rules are not being followed
· Remain alert for any suspicious persons or activities and reports immediately to venue security
· Use of radio communication procedures and corresponding codes
· Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans
· Make recommendations for safety enhancements as needed
· Keep Director of Operations apprised of safety and security trends and opportunities
· Support management with accident response, investigation and claim reporting
· Oversee management and scheduling of third party security company
· Liaison with local law enforcement as applicable
· Additional tasks and project assistance as requested by Director of Operations
What We're Looking For
Calm under pressureThe successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)Confident and self-aware when dealing with difficult or emotional interactionsDoes not shy away from confrontation; utilizes skills and techniques to reduce conflictComfortable communicating with diverse populations, including players of all ages and skill levelAbility to exhibit patience and positivity while being assertive and firm when appropriateStrong guest service skills and professionalismExcellent oral and written communication skills including spelling, grammar, and punctuation skills.Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team.Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint).Proficiency in using risk management information systems preferred.Availability to work nights, weekends, and holidays to support the businessJob Types: Full-time, Permanent
Pay: £12.31 per hour
Benefits:
Discounted or free foodEmployee discountOn-site parkingSchedule:
Night shiftWeekend availabilityWork Location: In person