**Key Responsibilities** · Monitor players for signs of intoxication and act accordingly · Listen for signs of conflict between players or parties · Ensure bay occupancy maximums are adhered to · Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay · Deploy de-escalation techniques when safety rules are not being followed · Remain alert for any suspicious persons or activities and reports immediately to venue security · Use of radio communication procedures and corresponding codes · Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans · Make recommendations for safety enhancements as needed · Keep Director of Operations apprised of safety and security trends and opportunities · Support management with accident response, investigation and claim reporting · Oversee management and scheduling of third party security company · Liaison with local law enforcement as applicable · Additional tasks and project assistance as requested by Director of Operations **What We're Looking For** + Calm under pressure + The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public) + Confident and self-aware when dealing with difficult or emotional interactions + Does not shy away from confrontation; utilizes skills and techniques to reduce conflict + Comfortable communicating with diverse populations, including players of all ages and skill level + Ability to exhibit patience and positivity while being assertive and firm when appropriate + Strong guest service skills and professionalism + Excellent oral and written communication skills including spelling, grammar, and punctuation skills. + Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team. + Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint). + Proficiency in using risk management information systems preferred. + Availability to work nights, weekends, and holidays to support the business Job Types: Full-time, Permanent Pay: £12.31 per hour Benefits: + Discounted or free food + Employee discount + On-site parking Schedule: + Night shift + Weekend availability Work Location: In person