As a member of our hospitality team, the primary responsibility of a Housekeeping Supervisor is to coordinate and supervise the daily operations of the Housekeeping and Laundry Departments by managing key access, monitoring productivity, assigning special cleaning tasks, such as high and low dusting, cleaning coffee pots, and assigning extra cleaning duties. A crucial part of this role is to monitor linen orders and conduct bi-monthly inventory checks for both linen and amenity supplies, and ensure all floors are stocked with the requested linens. This role will create positive leadership by providing guidance and training for the department. Exceptional guest service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

Some key components of the role will include:

Assign daily special assignments, such as high dusting, low dusting, and coffee pot cleaning, to housekeepers for extra cleaning duties. Ensure general cleaning and tracking of bedspreads, tub/tile, and mildew are consistently executed to maintain high cleanliness standards. Take full responsibility for AAA inspection rooms, ensuring that all designated rooms meet or exceed the required standards set by the AAA guidelines. Enforce the use of the red sticker LSOP (Linen Standard of Operating Procedures) to ensure that all rules and regulations are followed. Ensure timely completion of all accident/incident reports, maintaining a proactive approach to safety and compliance. Manage the weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages. Foster efficient inventory management to minimize waste and control expenses. Conduct thorough reviews of inspection room requirements during pre-shift meetings and schedule staffing accordingly, taking into account occupancy levels, labor costs, guest satisfaction, and budgeted wages. Maintain appropriate linen par levels and order new linen based on seasonal demands to ensure an uninterrupted supply of linens for guest rooms and public areas. Promptly notify and follow up on equipment repairs, ensuring the smooth functioning of laundry, housekeeping, and contract labor operations. Keep a productivity sheet updated to monitor performance and identify opportunities for improvement. Collaborate closely with the Housekeeping Manager to develop and maintain a comprehensive cleaning schedule for all areas of the hotel, optimizing efficiency and productivity. Monitor attendance, address tardy arrivals, and control call-offs to maintain a reliable and punctual workforce. Regularly inspect linen for damages, recommend appropriate treatment, and ensure proper usage and distribution throughout the day, maintaining adequate linen stock on floors and in the pool area.

Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a
destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 feet of space, and a capacity of a over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more!

As a part of the PCH Hotels & Resorts portfolio, Ross Bridge associates enjoy a comprehensive benefit package and a wide array of perks and discounts, including:

Full health, dental, and vision coverage including both FSA and HSA options, 401k with matching Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide Marriott discounts And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"!