Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Three Waters Resort presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys.
Overview
Islamorada Resort Collection comprises three premier resorts located in Islamorada, a village in the Florida Keys: Three Waters Resort & Marina, Amara Cay Resort, and La Siesta Resort & Villas. The Collection offers a seamless Keys experience, with twelve restaurants to savor island flavor, 80,000 sq. ft. of stunning event space, 108 slips to dock your boat, 329 guest rooms, and endless activities, events, and amenities. Surrounded by three spectacular bodies of water including the Atlantic Ocean, the Gulf of Mexico, and the Florida Bay, guests can choose from four private beaches to relax on or embark on boating, fishing, snorkeling, and diving excursions. For more information, visit islamoradaresortcollection.com. Follow on Instagram, @IslamoradaResortCollection and Facebook, @Islamorada Resort Collection.
We are seeking a Remote Call Center Reservation Agent to join our growing team! This role will focus on handling inbound and outbound reservation calls for Multiple Properties, ensuring an exceptional guest experience while maximizing booking opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and experience in hospitality reservations or sales.
ResponsibilitiesGuest Outreach & Retention
Personalize communications based on guest history and preferences to build loyalty and increase future stays.Conduct warm calls to potential guests to generate new business for assigned properties.Inbound and outbound Reservation HandlingAnswer incoming reservation inquiries, providing expert knowledge on availability, rates, promotions, and special packages.Deliver outstanding customer service by addressing guest questions and concerns while assisting with the booking process.Upsell rooms, amenities, and packages to maximize revenue opportunities.Complete Outbound Reservations call to follow up with guests in regard to potential bookingsData Tracking & ReportingMaintain detailed call logs using Revinate CSR System, ensuring all guest interactions are properly recorded and followed up.Keep an organized list of contacted guests, tracking responses and booking outcomes for performance reporting.Team Collaboration & Best PracticesWork closely with team members to share successful strategies for increasing reservations and guest satisfaction.Provide feedback and suggestions for improving guest retention, marketing outreach, and overall reservation processes. Qualifications
Prior experience in reservations, customer service, or sales (hospitality or resort industry preferred).
Familiarity with reservation systems such as Revinate, Sabre Voice, or Marriott Empower is a plus.
High school diploma or equivalentPrevious experience in hospitality or customer service preferredStrong communication and interpersonal skillsAbility to multi-task and manage time efficiently in a remote work environment.Excellent organizational skills and attention to detailDetail-oriented with proficiency in Microsoft Office Suite, and reservation platforms.Ability to work flexible hours, including weekends and holidaysPositive attitude and willingness to learn and grow in the roleSelf-motivated and results-driven, with a focus on exceeding guest expectations and sales goals. BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Fully remote position – Equipment will be provided
Competitive salary plus performance-based incentives.
Career growth opportunities within the hospitality industry.
Employee discounts across managed properties.
Participate in FAM tours for training and familiarization
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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