PM Server Requisition ID 2024-57568 Category Food and Beverage Job Location US-OK-Norman Property Residence Inn Norman Compensation Type Hourly Location

 

Residence Inn Norman

2400 Conference Dr.Norman, OK 73069 Overview

Our Evening Servers master a wide variety of food & beverage functions, from serving beer and wine, to preparing ingredients for preparing, cooking, including portioning, chopping, and storing food. This position processes all orders and collects payment from customers, and provides assistance in food & beverage areas including busing, cleaning, resetting tables, and delivering food to guests. This position also performs general cleaning and maintenance of food and beverage prep areas, counts the bank at end of shifts, and follows property control audit standards and cash handling procedures.

Responsibilities Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Maintain a friendly and warm demeanor at all times. Qualifications

 

Be familiar with the organization of the Restaurant(s) function of each job position.Have a thorough knowledge of menus and current specials.Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.Pre-bus all tables removing soiled dishes after each course.Be familiar with the operation of the P.O.S system.Perform cashiering functions by closing checks and preparing end of shift paperwork.Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.Ensure that tables and side stands are kept stocked, tidy and clean.Breakdown trays of soiled dishes and linen in the dish room according to established standards.Consistently upsell food, beverage and promotional items to guests.Receive and deliver food and beverage orders and collect payment.Ensure overall guest satisfaction.

 

 

 

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.