This is an extraordinary opportunity for an individual with the experience and passion to help develop the next generation of Oracle NetSuite Project Managers and have a direct impact on the practice.  As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this role is primarily responsible for our global Consulting Delivery enablement programs.  Customer Success Enablement supports newly hired and, experienced Consultants, Project Managers, Client Management, Technical Account Managers, Trainers and other Customer Success/Professional Services employees and NetSuite Partners. This post is central to acclimating new hires to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, and guiding our customer engagement methodology and business processes.

As a member of the Oracle business unit, this position is responsible for facilitating learning initiatives for our Customer Success Consulting Delivery team; ensuring consistent delivery and experience across locations and in collaboration with the larger Enablement Organization. You will collaborate with business partners and conduct needs assessments to identify strategically aligned learning and development initiatives, lead the design and development of training courseware in a variety of delivery modes (e.g. instructor-led training, self-paced training, virtual, blended), work with SMEs and business partners to collaborate in content creation, as well as providing input on measures regarding business impact and effectiveness of deployed learning solutions. Additionally, you will complete our continuing education strategies including the consulting and business skills program.

The Enablement Lead will help oversee new Project Managers’ preparation for entry into the practice and support continuing education initiatives. Such activities include conducting workshops, developing and maintaining learning assets, handling learning tools, and applying feedback and evaluation mechanism to drive learning outcomes. 

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs.  You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them.  Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations. 

Career Level - IC3