Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

Your future role:

Support Service Delivery Managers in the Application Evolution Services processes provided for various clients,

Support project and service planning, scoping, dependency and risk identification as well as management, resource planning and deployment,

Documentation management - creating and updating technical, functional and operational documentation related to projects and services, support subject matter experts in documents preparation, keep project / service documentation well organized and updated,

Aid implementation of ITSM processes - e.g. help service team in smooth resolution of tickets (service requests, incidents, change requests) at all stages and when dealing with all functions involved​,

Support the service management in identification and implementation of improvements to enhance the service quality and efficiency,

Support the service management in release planning and execution,

Support the transition processes when taking-over or setting up the services for new clients by maintaining the transition schedule, organizing the meetings etc.,

Support the service management in planning the team capacity,

Support management of SLAs / KPIs execution by taking care that all relevant reports are completed and up to date,

Ensure compliance of the services with corporate policies and standards,

Supporting training activities and knowledge transfer to teams and clients.

Apply if you have:

Minimum 1-2 years of experience working as a Project Management Officer / Specialist or Consultant, interest in PMO area and project coordination activities,

Experience in a similar position in an IT company, consulting company or financial institution,

Very good knowledge of MS Office (especially MS Excel, MS Word and MS PowerPoint) and MS Sharepoint,

Very good command of English, both spoken and written,

General understanding of Agile/Scrum methodologies, the iterative product development process and project management methodologies,

Bachelor’s degree in business administration, information technology, computer science, or a related field,

Very good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders - service team, development teams, product owners, service solution designers, architects, business representatives,

Problem-solving and analytical skills.

Nice to have:

Understanding of ITSM (IT Service Management),

Understanding of ITIL framework and best practices,

Knowledge of German,

Knowledge of SAP technology, including SAP Public Cloud, Finance and Controlling, and SAP Base and SAP Business Technology Platform (BTP).

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By joining us you gain:

Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,

Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,

Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

3 paid hours for volunteering per month,  

Additional paid Birthday Day off,

And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.

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