Hyatt Hotels Corporation seeks an enthusiastic Adoption Lead to join our Global Property Management team where you’ll join a team of 8 field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

Hyatt is proud to have a culture of care where coworkers become friends and family. Since 1957, our employees and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 130,000 colleagues across more than 70 countries. As we continue to grow – we never lose sight of what’s most important: People.

Why Now?

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of the global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel - and we are looking for passionate changemakers to be a part of our journey. When you join Hyatt, you will join a world of possibility.

How We Care for Our People

Well-being is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2021.

We’re proud to offer exceptional Corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits include wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture. We are committed to diverse hiring, supporting our communities, and supplier diversity. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI click here.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. You enjoy working with a close fun team, are results-driven, and want a variety of opportunities to develop personally and professionally.

The Role

The Adoption Lead is responsible for supporting our hotels through the first two weeks of transition onto Opera Cloud PMS. They will be performing evaluations of system adoption and performance, coordinating with vendors to ensure appropriate response times to enquiries, hosting remote QA’s and delivering training webinars to our hotels. They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. Working closely with the deployment team to provide continuous feedback to evolve and improve the role out for future deployment waves.

The colleague will be working in a Hyatt Ticket System allowing constant communication with hotels and Hub colleagues.

While this is not a traveling role, the colleague is required to be able to travel globally about 4 weeks out of the year for meetings and to maintain hotel operational knowledge.

Additional responsibilities include

• Oversight of business-related and projects adoption activities for systems – Hyatt Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications.

• Recommends training of Hyatt’s business practices in relation to Rooms systems and brand standards

• Liaise with the Hyatt colleague on site and off site for successful installation of the property systems

• Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow

• Support of colleagues during project development, beta testing, and immediately after new system installation

• Ability to study and review system configuration and adoption from a remote standpoint leading to hotel system and operational guidance

• Leading a hotel management team through a system and hotel transition

• Ability to conduct User Acceptance Testing of software releases

• Ability to establish and foster relationships with vendors to achieve property system resolutions

Hyatt Hotels Corporation seeks an enthusiastic Adoption Lead to join our Global Property Management team where you’ll join a team of 8 field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

Hyatt is proud to have a culture of care where coworkers become friends and family. Since 1957, our employees and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 130,000 colleagues across more than 70 countries. As we continue to grow – we never lose sight of what’s most important: People.

Why Now?

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of the global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel - and we are looking for passionate changemakers to be a part of our journey. When you join Hyatt, you will join a world of possibility.

How We Care for Our People

Well-being is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2021.

We’re proud to offer exceptional Corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits include wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture. We are committed to diverse hiring, supporting our communities, and supplier diversity. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI click here.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. You enjoy working with a close fun team, are results-driven, and want a variety of opportunities to develop personally and professionally.

The Role

The Adoption Lead is responsible for supporting our hotels through the first two weeks of transition onto Opera Cloud PMS. They will be performing evaluations of system adoption and performance, coordinating with vendors to ensure appropriate response times to enquiries, hosting remote QA’s and delivering training webinars to our hotels. They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. Working closely with the deployment team to provide continuous feedback to evolve and improve the role out for future deployment waves.

The colleague will be working in a Hyatt Ticket System allowing constant communication with hotels and Hub colleagues.

While this is not a traveling role, the colleague is required to be able to travel globally about 4 weeks out of the year for meetings and to maintain hotel operational knowledge.

Additional responsibilities include

• Oversight of business-related and projects adoption activities for systems – Hyatt Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications.

• Recommends training of Hyatt’s business practices in relation to Rooms systems and brand standards

• Liaise with the Hyatt colleague on site and off site for successful installation of the property systems

• Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow

• Support of colleagues during project development, beta testing, and immediately after new system installation

• Ability to study and review system configuration and adoption from a remote standpoint leading to hotel system and operational guidance

• Leading a hotel management team through a system and hotel transition

• Ability to conduct User Acceptance Testing of software releases

• Ability to establish and foster relationships with vendors to achieve property system resolutions

Experience Required:

· 4 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations.

· 2 years of Opera PMS and Colleague Advantage experience. Both front end and configuration.

· Experience in delivering and preparing training

Experience Preferred:

· Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing

· Hotel department head experience

· Experience in conducting classroom training and preparing training documentation

· Ability to troubleshoot and problem solve issues system and business practice issues

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience Required:

· 4 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations.

· 2 years of Opera PMS and Colleague Advantage experience. Both front end and configuration.

· Experience in delivering and preparing training

Experience Preferred:

· Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing

· Hotel department head experience

· Experience in conducting classroom training and preparing training documentation

· Ability to troubleshoot and problem solve issues system and business practice issues

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.