Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

Cashier Specific (90%):

Records all aspects of guest order accurately and enters into computerPrepares and presents accurate and complete guest checkCollects monies due or applies charges to credit card or guest account using POS terminalCompletes end of shift revenue report and cash depositHandles all transactions accurately and in accordance with established proceduresAssumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policiesStocks and maintains supplies in all service areasInspects and prepares all service ware prior to useMaintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time requiredGreets guests in a polite professional manner according to Loews standardsSuggestively sells menu items to guest so as to enhance the dining experienceInspects presentation of all food items to ensure a quality product is delivered to the guest as orderedMonitors guests at all times, anticipates needs, responds to requests, ensures satisfactionClears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriatelyCarries trays of food to tablesAssists, as required, in preparation of served itemsMaintains cleanliness and sanitary condition of all service and public areasPerforms all side work duties as assignedAssists in the presentation and sale of retail itemsEnsures that perishable stock is rotatedAssumes accountability for retail productsProvides excellent customer service at all times

General (10%):

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotels standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Loews Hotels standards, policies and rulesRecycles whenever possibleRemains current with Loews Hotels information and changesComplies with Loews Hotels uniform and grooming guidelines

Qualifications

Excellent customer service skillsBasic computer skillsAbility to work flexible schedule to include weekends and holidaysHigh School Diploma or equivalentCash handling and customer service experience