Description

Job Overview

The primary responsibility of the Poker Room Brush is to record player names in the tracking system as well as answer or assist guests with general game types and limits. All duties are to be performed in accordance with departmental, Wind Creek and IGB policies, practices, and procedures.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment. Greet guests at the Poker podium and take names through the Bravo system. Monitor seating lists, as tables become available. Make announcements to the room Seat multiple guests as a table becomes available. Guide new guests through the buy in and seating process. Direct individual guests to a Poker Room Supervisor to be seated. Answer the Poker Room phone. Maintain awareness of promotions and daily tournament schedules to inform guests upon questioning. Explain and interpret basic rules of poker and betting limits. Resolve guest concerns or direct guest to the proper manager/supervisor. Ensures divisional/departmental compliance with Wind Creek’s customer service standards. Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards. Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to your position. Complete all paperwork in accordance with IGB and approved Wind Creek standards. Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment One (1) year experience in a casino environment preferred. Ability to follow directions with minimal supervision. Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Physical ability to access all areas of the property. Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, variations in weather. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine etc. Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction. Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted. Willing to work odd and irregular hours including nights, weekends, and holidays Willing to travel and participate in training as recommended or required Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

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