Job Purpose: Supervises Poker dealers and provides game protection in an assigned table section Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) + Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25% + Facilitates the accurate collection of revenue by ensuring dealers taking collections are observing proper procedures and initiating corrective action as needed. - 25% + Protects game integrity by scanning assigned tables for irregularities in dealing procedures and informing Poker Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 20% + Ensures departmental processes are initiated and/or completed by collecting players names for desired games, seating players at appropriate tables, maintaining game, card, and player logs, and preparing forms and documents as required. - 20% + Maintains efficient operation of the Poker Department by instructing the dealers in correct dealing procedures, recommending disciplinary action when needed, performing the duties of the Poker Shift Manager in their absence, and completing tasks as directed by the Poker Shift Manager. - 10% Job Specifications: Education and Experience: Essential: + High School Diploma or G.E.D. + 1 year poker dealing experience Desirable: + Experience scheduling dealers and dealer rotations + Poker Floor Manager experience + Tribal gaming experience Skills and Knowledge: Essential: + Working knowledge of all rules and procedures applicable to Poker games, game protection, and accounting and dealing processes + Ability to communicate effectively with players and team members + Ability to communicate in the English language + Ability to understand and follow verbal directives and written directions + Ability to provide leadership and guidance to card room team members + Ability to maintain professionalism and composure + Ability to perform simple mathematical calculations + Ability to complete forms and documents + Ability to stand or walk for up to six hours at a time + Ability to work in a smoking environment + Ability to accept constructive criticism + Ability to appear for work on time + Working knowledge of MS Word and Excel Desirable: + Basic understanding of rules and procedures applicable to blackjack and/or pai-gow games + Ability to card count + Multi-lingual Supervisory/Managerial Accountability: Direct: Poker Dealer Indirect: None Job Details Pay Type Salary