We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.The Poker Manager is responsible for supervising dealers on duty in the Poker Room and guest activity during their assigned shifts.
ESSENTIAL RESPONSIBILITIES
- Enforce the procedures of each game
- Notify the manager of any needed repair/replacement of gaming equipment
- Ensure that every game is counted correctly at opening and closing
- Monitor the games for fills and credits
- Verify that all gaming equipment is place in its designated area at the end of the gaming day
- Track player activity
- Meet and develop relationships with players
- Notify the shift manager of any extraordinary or unusual circumstances on the game or in the pit
- Sign up new guests for Marquee Rewards cards
- Rate guests that show a rating card, request a marker, or are in over $500 and have an average bet of $25.00 or higher
- Follow all safety rules
- Evaluates team members within department and delivers constructive feedback to employees regarding performance
- Adhere to departmental quality standards
- Answers inquiries pertaining to Poker policies and services and resolves occupants’ complaints while supporting all customer service programs
- Responsible for directing and managing Poker tournaments
- Ensures all established rules/regulations are followed throughout entire event by staff and players - may assist with registration of event
- Ensures winners are calculated correctly
- Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments
- Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
BRING US YOUR BEST.QUALIFICATION REQUIREMENTS
- Must be 21 years of age
- Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of five years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience
- Excellent skills in both written and oral communication
- Must be proficient in Microsoft Office applications (Excel, Word) and have knowledge of Poker operating systems
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have extensive knowledge of all Poker Operations
- Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate
STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY Starting at $70,000 annually, based on experience Connect With Us! Not ready to apply? Connect with us for general consideration.