JOB SUMMARY

Provide direct and general supervision to games staff to ensure effective and efficient gaming operations. Create and ensure dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture Recommend wage increases, promotions, demotions, discipline and other employment actions for team members Motivate and supervise staff to ensure team members receive adequate guidance and resources to accomplish established departmental and guest service objectives    Assist with procedures, training, schedules and evaluate team members in keeping with company and departmental directive, policies and procedures Report shift activity daily in the poker logbook and coordinate with other shifts    Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, and notify security staff of suspected cheating Evaluate guest play and extend complimentary services to support extended play Resolve customer and team member complaints Explain and interpret house rules for patrons, such as poker rules and betting limits Ensure procedures for opening and closing the poker room are followed according to established procedures Assist with determining how many poker tables to open each day and schedule staff accordingly Perform other duties as assigned by management Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Must be able to obtain and maintain valid gaming license Demonstrated knowledge of various table games/poker and previous table games supervisor experience Displays excellent verbal and written communication skills Ability to be physically mobile and stand/walk for 8 to 12-hour shifts Excellent guest service and communication skills Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality These skills and abilities are typically acquired through at least 2 years of experience directly related to the accountabilities specified High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Work may be performed in an area, which may be unusually noisy and crowded Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high Normal sense of smell, touch, sound and vision range  Eye/hand coordination and manual dexterity  Work area is subject to variable temperatures May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.