Police Communications Call Taker Print (https://www.governmentjobs.com/careers/sanantoniotx/jobs/newprint/4703476) Apply  Police Communications Call Taker Salary $21.15 Hourly Location TX 78235, TX Job Type 4A Full-Time Job Number 2025-00244 Department Police Opening Date 10/24/2024 Closing Date 11/7/2024 11:59 PM Central Grant Funded No FLSA Status Non-Exempt + Description + Benefits + Questions Job Summary Under general supervision, is responsible for answering non-emergency and 911 emergency calls, and text to assist residents in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment. Exercises no supervision. Work Location 8039 Challenger Drive, San Antonio, Texas 78235 Training location may be different. Work Hours Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday; followed by on the job training which will mirror hours of assigned OJT Trainer, will include day, evenings, overnight shifts, weekends, and holidays. In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations. Essential Job Functions + Answers the 911 universal emergency telephone number in the Police Department. + Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers. + Routes emergency telephone calls to the proper governmental agency. + Assists Police Officers in obtaining services. + Determines classification of service request and jurisdiction. + Maintains a calm response to all emergency situations. + Performs related duties and fulfills responsibilities as required. Job Requirements + High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). + One year of experience in public contact either in person or by telephone. + Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. + Must obtain TCLOSE Telecommunicator Certification within one (1) year of employment. + Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment. + Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility. + Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators. Preferred Qualifications + One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center. + Ability to pass the online TEEX State Telecommunicator Licensing Course within the first year of employment. + Ability to type 35 words per minute. Applicant Information + If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. + Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. + Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. + Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Knowledge, Skills, and Abilities + Knowledge of basic telephone techniques and public relations. + Ability to learn applicable rules and regulations. + Ability to hear clearly. + Ability to input and retrieve data from computers. + Ability to assist irate residents with tactfulness. + Ability to work long hours of directed concentration. + Ability to perform all the physical requirements of the position, with or without accommodations. Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee\_information/benefits/index.asp Note: + Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. + Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link. Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.