Plans, coordinates, and manages the operations of the Police Communications Center including the radio and computer dispatch system, telephone/radio recording system, and burglar alarm system; administers the operations of the computer-aided dispatch center, providing emergency dispatching and radio communications on a 24-hour, 7 day a week basis to assure a timely response to calls for service by field units; participates in the development and implementation of policies, goals, and objectives associated with Communications Center services, programs, and activities; identifies and applies opportunities for improving service delivery methods; determines resource needs; identifies scheduling and staffing needs while monitoring work flow; participates in the development and administration of the Communications Center budget, including the forecasting of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; directs programs for the maintenance and repair of the Communications Center and dispatch systems; participates in the development and implementation of training in law enforcement operations in police communications; responds to court subpoenas; represents the Police Department and the City at public and legal proceedings; collaborates with other Department staff, which includes participating on committees; prepares and maintains accurate reports and records, both manually and electronically; participates in outside professional groups; maintains an awareness of trends and developments in the field of police communications, incorporating new developments as appropriate; investigates complaints and recommends appropriate action; seeks, reviews, and administers grants; works cooperatively with other City departments and outside agencies; coordinates Police Department communications and dispatch activities with other divisions, outside agencies, and associated organizations; performs the duties of a Communications Operator or Communications Supervisor when necessary; supervises, trains, and evaluates employees; makes effective recommendations regarding hiring, promotions, transfers, and disciplinary action as needed, up to and including termination; may serve in place of the Support Services Division Captain in their absence; performs related duties as required.
Job Requirements: Employment Standards:Knowledge of operational characteristics, services, and routine activities of modern law enforcement communications, dispatch, and computerized record-keeping systems; rules and regulations of the Federal Communication Commission covering the operation of radio receivers and transmitters; policies and procedures of the Communications Center manual, the Burbank Police Department Policy Manual, California Penal and Vehicle Codes, and the Burbank Municipal Code; management information systems; major landmarks and roadways within the City of Burbank; principles and practices of sound personnel management and supervision; spelling, grammar, and punctuation.
Skill in operating modern computers and related software; exercising independent judgement and decisions based on standard policy and procedures; interacting and communicating tactfully and effectively, especially during emergency response personnel management and supervision.
Ability to communicate effectively, both orally and in writing; think clearly and act quickly in emergencies; lead, coach, instruct, and motivate employees; maintain accurate records; simultaneously receive, dispatch, and record information utilizing a computer data base system; work varied hours as needed; establish and maintain effective working relationships with supervisors, fellow employees, and the public; lead a work group to achieve the goals and objectives of the Communications Center and the Burbank Police Department.
Education/Training: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes, but is not limited to graduation from an accredited college or university with a bachelor’s degree in business administration, public administration, criminal justice, or a closely related field; five years’ experience as a Communications Supervisor or equivalent.
License & Certificates: Peace Officer Standards and Training (POST) Dispatcher Supervisor Certification at time of appointment. All required licenses and certificates must be maintained throughout employment in this classification.
Supplemental Information A valid California Class “C” driver’s license or equivalent may be required at time of appointment.
Desirable Qualifications: Bilingual language aptitude in Armenian, Korean, Spanish, or American Sign Language.
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