The police support specialist is the first point-of-contact for people who call or visit the police office. The police support specialist is responsible for receiving and dispatching requests for emergency and non-emergency police services, monitoring police radio traffic, monitoring security cameras, direct maintenance requests to the Facilities or Housing departments, and enter calls for service into the department records management system. The police support specialist also provides general administrative support to the police lieutenant.

Performs administrative assistant support work of moderate complexity.

Performs administrative assistant support work of moderate complexity.

The police support specialist is the first point-of-contact for people who call or visit the police office. The police support specialist is responsible for receiving and dispatching requests for emergency and non-emergency police services, monitoring police radio traffic, monitoring security cameras, direct maintenance requests to the Facilities or Housing departments, and enter calls for service into the department records management system. The police support specialist also provides general administrative support to the police lieutenant.

Job Duties

Percentage of time: 50%

Communication

Monitors and responds to all telephone and radio communications; interacts with all persons in a courteous and helpful manner; receives and dispatches all requests for service according to their urgency.

Appropriately disseminates and protects sensitive, legally restricted or confidential information to authorized personnel.

Percentage of time: 50%

General administrative support

Assists the police lieutenant with day-to-day administrative tasks, projects and event planning. Maintains files; monitors and orders office supplies; monitors the operation and maintenance of office equipment; generates and prepares mailings; updates lists; makes photocopies; sends emails and facsimiles; schedules appointments and maintains a monthly calendar. Prepares routine documents and correspondence. Tracks and records officer payroll, vacation, sick leave, and clothing allowance. Handles general purchasing of commonly used supplies and payment of routine invoices and bills.

Special projects and assigned duties as necessary.

Performance standard:

Possesses interpersonal and communication skills to communicate with a diverse population. Possesses and applies a working knowledge of university-wide and department specific policies, procedures and processes. Possesses and applies organization and time management skills to manage multiple tasks concurrently. The ability to meet established deadlines and changing priorities. Possesses and applies proper grammar, proofreading skills, and written communication skills. The ability to establish and maintain professional and cooperative working relationships with others outside of the department. The ability to be trusted with, and only disclose, when necessary, sensitive, confidential or legally restricted information.