Manager, Policies & Procedures
Location: Jersey
Department: Legal, Risk & Governance
Vacancy Type: Permanent, Hybrid
35 hours per week, but can accept part time / reduced hours up to 25 hours

The position

Are you a skilled professional looking to shape the policies and procedures framework of a complex, regulated business? Do you thrive in a dynamic, collaborative environment where your expertise can make a real impact?

We are seeking a Manager of Policies & Procedures to join our Legal, Risk & Governance team in Jersey. This is a pivotal role that involves overseeing policy submissions, providing guidance to the business, managing periodic reviews, and supporting the implementation of group-wide enterprise policies. Your expertise will help ensure our regulatory compliance and operational excellence as part of a global organization.

Your Responsibilities

Technical Expertise

Policy and Procedure Oversight: Manage and review submissions to the BAU log for new policies, changes, and updates to ensure they align with regulatory and operational standards. Practical Application: Offer guidance on the interpretation and implementation of policies and procedures, balancing technical accuracy with pragmatic solutions. Regulatory Knowledge: Maintain an up-to-date understanding of local legal and regulatory changes, recommending updates to internal procedures as required. Risk-Based Projects: Contribute to and manage projects that advance the policies and procedures framework. Technology Adaptation: Stay informed about relevant business tools and technology to enhance process efficiency.

Client Care

Internal & External Support: Act as the gatekeeper for policy submissions and provide expert guidance to internal teams on applying policies and procedures effectively. Stakeholder Collaboration: Build and maintain strong relationships with key stakeholders, including Compliance, Service Line teams, and Group functions, to ensure seamless policy implementation. Efficiency Focus: Manage deadlines and deliverables with accuracy and time efficiency, ensuring high-quality service delivery.

People & Team Development

Leadership & Training: Play an active role in training team members and promoting awareness of policies and procedures across the organization. Team Collaboration: Foster teamwork and collaboration with immediate team members and other departments to achieve shared objectives. Performance Management: Support your line manager with feedback on team performance and assist with project work and management tasks as needed.

Your profile

Experience: Proven experience in a similar role, ideally within legal or compliance functions. Qualifications: Strong academic background and a JFSC-recognized professional qualification (ICSA, STEP, ICA, or equivalent). Regulatory Expertise: Deep knowledge of local legislation and regulatory requirements. Problem Solving: Demonstrated ability to formulate, evaluate, and implement effective solutions. Project Management: Experience managing projects and delivering results in a structured, deadline-driven environment. Initiative: Independent thinker with the ability to manage tasks and drive success proactively.

 

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