Job Seekers, Please send resumes to resumes@hireitpeople.com The Policy and Procedure Specialist acts as an analyst to address Customer Account Management's operational and tactical issues that affect agency and vendor activities.  This position works closely with the CAM's to help them follow-up, assess and manage the performance of the service provider and to provide proactive and timely support.   The position will write new customer services processes, update old processes and provided processing mapping.  The position will work under the Customer Service Analyst and assist in day to day operational administrative duties including Work Request processing.  


SkillRequired / DesiredAmountof ExperienceExpert abilities with MS Office products, in particular, Visio, Excel and Word.Required7YearsStrong knowledge of Sharepoint 2010 (for documentation/collaboration).Required5YearsDemonstrated experience with process development, documentation and mappingRequired7YearsExcellent verbal and written communication skillsRequired7YearsStrong organizational skillsRequired7YearsKnowledge of project managementRequired5YearsAbility to negotiate and prioritize multiple activities with competing prioritiesRequired7Years