Primary DetailsTime Type: Full time

Worker Type: Employee

Provide customer service via email or phone calls & answer customer/agency’s question regarding product, process, policy

Role Responsibilities:

Ensure policies are followed and refer/escalate where appropriateComply on provided legislations, industry codes, company policies and procedures.Establish and maintain a good working relationship with stakeholdersCooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.Provide personalized and quality service to meet the expectations of internal and external customersUnderstand customer needs and goals an actively look for ways to meet themFollow agreed upon scripting to ensure customer intention is understood

Role Qualifications:

Excellent customer service focusProficiency in MS toolsProblem solving skillsStrong spoken and written EnglishKeen to detailsAdaptable to change to a fast-pace environmentAdministration and Organisation Skills

We encourage interested applicants to visit our recruitment hub to apply.

QBE GSSC

12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

9:00am to 4:00 pm, Monday to Friday, except PH holiday

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.