Compensation: $14.12 per hour

AGE DESCRIPTION: 18 years or older

Position Summary:

Responsible for maintaining the cleanliness and safety of the indoor and outdoor pool area, spa area and fitness center while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Interacts heavily with and greets guests in a professional and courtesy manner. Answers incoming telephone calls, when necessary. Resolves guest service issues and respond to guest’s needs and requests. Guides guests asking for directions and physically assists them to their destination within the hotel. Performs water/chemical testing for pool and spa areas. Cleans locker rooms, fitness center, and pool area. Attends to guests in the relaxation waiting areas, pool, front desk, and fitness center ensuring that they are comfortable as well as offering refreshments. Offers assistance to all spa and pool guests when necessary. Upholds our commitment to guest confidentiality. Assists the Laundry Department with folding and stocking towels for Spa and Pool area. Shows a professional attitude at all times, particularly with regard to punctuality, appearance and general manner. Provides lateral service in other departments based upon business demands. Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.  Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. Gives basic instruction and information on all promotions and special events, as requested.  Occasionally performs other duties as assigned.

Accountability and Supervision:

None

Education and Experience:

High School Diploma or General Educational Degree (GED) equivalent, preferred.

Special Requirements, Licenses, and Certification

Must be able to acquire and maintain Gaming License issued through POIGRA. Must be able to successfully pass a pre-employment drug test and background investigation. Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. Must maintain all Isleta Resort and Casino-wide educational and certification requirements. Must possess and maintain a Swimming Pool Operator Certification while employed with Isleta Resort & Casino, required. Must pass CPO test within 90 days of employment. Must possess and maintain an American Red Cross CPR Certification and Health Card, required. Must possess/obtain and maintain a New Mexico Alcohol Servers License, required.

Knowledge, Skills, and Abilities

Must be able to take direction and feedback well. Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision. Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.  Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact. Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals. Must possess and exhibit a positive attitude towards internal and external guests at all times. Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data. Must possess the ability to make sound and accurate decisions. Must possess strong critical and analytical thinking skills. Must be able to read, understand, follow, and adhere to label precautions on cleaning solutions and containers while enforcing safety procedures.

Physical Demands and Work Environment

 Must be able to lift, move, and place up to 50 pounds. Must be able to stand, walk, and sit for extended periods of time.

Working Conditions:

Work is generally performed in a fast pace Resort, gym, and indoor and outdoor swimming pool setting with possible expose to hazards, Blood Borne Pathogens, other potentially infections materials, and unusual elements such as: dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Occasionally may be required to interact with hostile and/or angry guests. Possibility of working outdoors in extreme weather conditions such as high levels of heat, winds, rain, hail, and snow. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

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