Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details. One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview SUMMARY: The Food & Beverage Pool Operation Manager is responsible for overseeing assigned Food & Beverage outlets and pool areas to ensure optimum performance, exceptional guest service and maximum profitability of all functions. This leader will train and motivate staff to exceed goals. The Pools Operation Manager shall strive to always provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture and promoting the resort as both the Destination and Employer of Choice! ESSENTIAL JOB FUNCTIONS: Maintains a commitment to customer service and guest satisfaction Leads and supervises the pool team (Bartenders, Servers, Towel Bar host, and slide attendant) in a fair and unbiased manner Always operates in an ethical manner · Ensures the physical atmosphere and cleanliness of the bar, kitchens, and pool deck, including inspecting pool furniture and the area for functionality and cleanliness. Takes initiative to develop and execute new promotions, events, etc. Conducts monthly staff meetings to include ongoing training and safety classes Works with culinary to develop new food menus responsive to the local market Enforces high standards of hygiene and sanitation within the F&B service area. Manage Resort pass availability for local guests. Tracks payroll employee Tip pool and revenue daily Ensures the security of monies, credit, and financial transactions Establishes par levels for supplies and equipment Supervises the performance, attendance, attitudes, appearance, and conduct of the team Manages timely completion of performance appraisals Monitors time punches in Workday, ensuring accurate payrolls for all associates Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance Develop and implement controls for expense management Implements strategies to improve revenues continually Assists with the development, training, and inspiration of outlets staff for promotion Provides prompt follow-up to all guest concerns Empowers team to exceed service standards Maintains an Open Door Policy for all associate concerns Maintains a constant awareness of safety issues (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Report all safety incidents to the FS and LP supervisors. Ensures proper handling, cleaning, and sanitation of equipment. Follows through on lost and found procedures. No articles shall be removed from the property. Absolute respect for a guest's property should always be exercised. Maintains a professional appearance. Follows all company dress code standards Remains alert, courteous, and helpful to the guests and colleagues at all times Follow up on Revinate comments and provide appropriate praise or coaching as needed Inputting HotSos request for faulty equipment Qualifications JOB REQUIRMENTS: Must be a United States citizen or possess a valid work permit Must have a valid driver’s license and meet company driving standards Must be able to read, write, and speak English Meets age requirement to serve alcoholic beverages. Food handling certificate. High school diploma, GED, or the equivalent work experience required Two or four year degree in field of choice preferred 1-3 Years previous F+B Management Experience Required Prior Four or Five Diamond experience preferred