Join the Sandbourne Santa Monica Team
Sandbourne Santa Monica is a design-forward retreat where hospitality is elevated to an art form. Every detail - from our thoughtfully curated interiors to the personalized service we provide - creates a seamless and memorable experience for our guests. We believe in setting the standard for excellence, ensuring each guest receives the highest level of attention, care, and hospitality.

As part of our team, you’ll be immersed in an environment that values creativity, precision, and genuine hospitality. We strive to inspire connection, exceed expectations, and create unforgettable moments for every guest who walks through our doors.

If you’re passionate about design, service, and delivering best-in-class experiences, we invite you to explore opportunities with us at Sandbourne Santa Monica.

We are looking for our next great team member to join us on our team. We are committed to providing you with:

Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family members

About the Role

We are seeking a passionate and dedicated Full Time Pool Server to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!

Job Overview: The Pool Server is responsible for taking guest's food and drink orders, serve food and beverages, prepare itemized checks, and accept payments. May perform additional duties, which may include escorting guests, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

What You’ll Do

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Crescent Hotels & Resorts standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards & hotel). Comply at all times with Crescent Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc. Be familiar with the organization of the restaurant and lounge and know the function of each job position. Have a thorough knowledge of menus and specials in the of serving. Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner. Clear, clean and reset tables as needed. Be familiar with the operation of the P.O.S. system. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures, and side work duties according to station rotation assignment. Ensure that all pool area tables and side stands are kept stocked, tidy and clean. Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees. Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department. Attend meetings as required by management. Perform any other duties as requested by management.

What We’re Looking For

A passion for hospitality and creating extraordinary guest experiences Strong interpersonal and communication skills

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.