Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Responsible for providing the guest with an exceptionally enjoyable but safe experience with accordance to the standards set by Loews Hotels. Oversees the operation of three swimming pools which includes service to the guests, cleaning of the pools, cabana service, organization and overall condition of the pools. The Pool Services Supervisor also includes the responsibility for the supervision of a pool bar and quick service restaurant, which ensures efficient operation of the department, staffing, training, scheduling of employees and inventory control.

Job Specific

Performs departmental opening and closing dutiesMonitors and supervises department staffAssists with the scheduling of staff according to established standards and forecasted needsRepresents the Restaurant Manager in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresPersonally supervises restaurant and kitchen activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experienceSupervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shiftInspects all equipment prior to, during and at end of shift, reports any needed repairs to the appropriate departmentControls the reservations and supervision of the Cabana Rentals and setupOversees the operation of all three pool areas: Beach/Villa/HillsideManages the pool programs such as towel issue, retail sales and attendant/concierge programsOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

CPR and First Aid certificationExcellent communication skills – oral and writtenExcellent guest service skillsAble to work a flexible schedule, including weekends and holidaysTwo years of experience in Recreation/Lifeguarding