Program: Mindoula Population Health Program Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking enthusiastic Outreach & Enrollment Coordinator's to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health. Location: 100% Remote Schedule: Sat & Sun = 9:00 am to 5:30 pm, Monday = 11:00 am - 7:30 pm, Off Tues. & Wed., Thurs. & Fri = 11:00 am - 7:30 pm (in your local time zone). Position Responsibilities: + Conduct regular outreach and engagement with members virtually (80-100 calls a day). + Provide education on Mindoula's programs, addressing questions. + Assess members' behavioral health needs and evaluate self-harm risk. + Facilitate warm hand-offs to Case Managers for seamless transitions. + Support members and team through resource development and outreach. + Maintain accurate documentation for optimal member treatment. + Complete case notes and data entry promptly. + Represent Mindoula Health professionally and ethically. + Offer suggestions for program improvement with respect and compassion. + Collaborate with the team to achieve goals. + Communicate clearly with members via phone and email. + Respond positively to supervision for personal growth. + Manage high-stress situations while maintaining healthy responses. + Interact respectfully with members, fostering inclusivity. + Assist with outreach efforts in Population Health and other programs. + Perform additional assigned duties, embracing growth opportunities. Education & Work Experience: + Required: + Previous experience in sales, outreach, customer service, engagement, call center and/or enrollment campaigns. + Proficiency in data entry and database management. + Minimum of 6+ months experience in a high-volume call center position. + A High School Diploma or equivalent years of experience. + Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products. + Strong written communication skills with the ability to think critically and problem-solve independently are required. + Preferred: + An associate's degree from an accredited college or university. + Experience in the behavioral health or healthcare field. + Experience working with high-risk, complex adults. + Completion of Crisis Intervention Training/Crisis Training. + Familiarity with Electronic Medical Records systems. Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!