Portal Support Specialist - HYBRID 560 Delaware Ave, Buffalo, NY 14202, USA Req #535 Monday, February 3, 2025 **Why Work for Person Centered Services?** When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. **Benefits for full-time positions include:** + **20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!** + 13 Paid Holidays + Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision) + 401(k) - the Company matches 50% of the first 6% up to a maximum of 3% + Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses! + Employee Discount and Wellness Programs - **Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!** + Professional development opportunities including mentorship program options and ongoing coaching **Portal Support Specialist: HYBRID** **JOB SUMMARY** The provider portal support specialist is responsible for assisting our network of healthcare providers with any issues or inquiries related to our online portal. The portal is a web-based platform that allows providers to access and manage their claims, referrals, authorizations, eligibility, and other information. The portal support specialist will use phone, email, chat, and remote access tools to troubleshoot and resolve portal-related problems, as well as provide training and guidance on how to use the portal effectively. **ESSENTIAL FUNCTIONS** + Provide day to day support for Provider Agencies who utilize the Person-Centered Services EMR Portal system by answering calls and emails, resolving issues, and managing tickets. Communicate with EMR vendor to open tickets and provide detailed information needed to assist with the resolution of any issues + Identify, diagnose, and resolve portal-related issues in a timely and professional manner + Escalate complex or unresolved issues to the appropriate team or department + Document and track all interactions and resolutions in the ticketing system + Assist with portal including roll out and handling tickets, data entry tasks, prep work for portal integration, questions and issues from external providers and individuals we serve. + Provide feedback and suggestions on how to improve the portal and its usability + Support portal training sessions and webinars for new and existing providers + Maintain and update portal user guides, FAQs, and other resources + Stay updated on portal enhancements, changes, and policies **OTHER DUTIES** + Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging. + Other duties as necessary or assigned. **KNOWLEDGE, SKILLS & ABILITIES** + Strong organizational skills + Experience and ability to work independently and in a team setting. + Excellent communication skills, including interpersonal and phone skills. + Excellent writing and word processing skills + Proficiency with Microsoft Office suite + Ability to keep sensitive and privileged information confidential. + Demonstrates cultural competence + Demonstrates ethical and professional responsibilities and boundaries. + Ability to prioritize and manage multiple projects simultaneously. + Proactively approaches professional responsibilities. + Completes work in a timely manner. + Ability to multitask and handle large volumes of information. + Strong computer skills + Proficient in using web-based applications, and remote access tools + Excellent communication, problem-solving, and interpersonal skills + Ability to work independently and as part of a team + Knowledge of Health Home and OPWDD/IDD terminology, HIT Regulations and security standards, and HIPAA is a plus **EDUCATION & EXPERIENCE** + Associate’s degree **required.** + Bachelor’s Degree _preferred._ + Minimum of one year of experience in customer service, technical support, or healthcare administration **required.** + At least a year of experience working in an EMR and/or databases **required.** + Familiarity with I/DD provider agencies, OPWDD, or Health Homes _preferred._ + Customer service/help desk experience _preferred._ View Full Job Description (https://personcenteredservices.com/wp-content/uploads/2025/01/Portal-Support-Specialist-FinalApproved-January2025-1.pdf) _Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws._ **Other details** + Pay Type Hourly + Min Hiring Rate $21.00 + Max Hiring Rate $27.00 Apply Now + 560 Delaware Ave, Buffalo, NY 14202, USA