Porter

Application Deadline: 28 February 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Malta - Gozo

Reporting To: Front Office Manager

Description The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction. 

 The job of the Porter is executed satisfactorily when: \nKEA (Kempinski Employee Assessment) audit results are 85% and above. \nLuggage service is done in a timely and efficient manner. \nGuests are escorted to their rooms and familiarized with the Hotel and its services. \n

Key Responsibilities\nWelcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. \n Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation. \nKeep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests. \n Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary. \nCollect luggage from guest rooms and keep them in a secure area until guest departure. \nMaintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. \nUpon requests, store guest luggage into the luggage storage room. Handles all luggage with care. \nMaintain cleanliness and tidiness of luggage storage room. \nThe entrance area, car parks and emergency exits are permanently monitored and checked for cleanliness and accessibility. \nAny other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager. \nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and Expertise\nNATIONALITY:     Eligible for a working permit in Malta

EXPERIENCE:                             

To fill the position, one of the following is required:
·         Worked in the service industry
·         Has logistical knowledge

LANGUAGE:                                         

 Ability to work and communicate in a multinational environment:
·        English – good oral and written skills
·        Local and  Additional language - beneficial

 
COMPETENCIES:                         

 ·       Good physical conditions
·        Positive and outgoing
·        Good welcoming/communication skills

 
TECHNICAL COMPETENCIES:               

Computer literacy adapted to the field of training:

·         Has knowledge about Microsoft Office Applications
·          Valet Service Application

INDIVIDUAL CHARACTERISTICS:       

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

 ·         People Oriented
·         Passionate for European luxury
·         Entrepreneurial
·         Straightforward
·         Flexibility in the scheduling  
·         Initiative
·         Customer service orientation 
·         Teamwork / Cooperation
·         Oral and listening skills
·         Basic writing skills
·         Friendly and caring attitude
·         Strength to lift luggage frequently weighing up to 20 kilos

 

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