As the world's largest luxury hotel family, we proudly represent InterContinental® brand. With global expertise and local insights, we create rich travel experiences across cultures and each hotel offers a unique style, embracing opportunities for personal enrichment. InterContinental Sydney Double Bay, a luxurious and private destination in the leafy Double Bay village, invites you to join our team as a Reservations / Instant Service Agent. **Every day is different, but you’ll mostly be:** + Building guest relationships through a swift, professional and highly personal service + Collating and sharing expert local knowledge of events, places of interests and restaurants + Resolving guest issues and using their feedback to improve guest satisfaction + Assist guests with restaurant, taxi and limousine bookings + Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality + Leading the way as a brand ambassador to promote the hotel’s other businesses. **What we need from you:** + An open Australian drivers licence is essential for this role. + Communication skills - guests will come to you with concerns as well as compliments, so you’ll be easy to talk to + Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories + Excellent written and verbal communication + Exceptional customer service skills, striving for excellence in an eager and motivated manner + Possess the ability to work under pressure + Experience in a luxury hotel environment highly desirable **What you can expect from us:** + We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including: + Complimentary membership to our hotel Gym: Fit Collective + Paid birthday leave and proactive health days + Dry Cleaning for work uniforms + Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! and Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. We are proud to be part of the team at InterContinental Sydney Double Bay, and we know you will be too! So, join us and you’ll become part of our ever-growing global family. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.