Job ID: 256097
Location: Düsseldorf
Reporting into the Customer Account Lead, the Portfolio lead will run a significant part of our business with a customer, owning a series of engagements end-to-end from sales through to delivery as well as customer satisfaction.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The portfolio lead will be responsible for bringing together teams from the service towers working in that portfolio to create an E2E team delivering value for our customer.
What you will do
• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Manages a P&L view at contract level across VOIS/tVOIS throughout deal lifecycle (from qualification to delivery to renewal) for that portfolio
• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
• Build long standing relationships with the customer
• Help originate deals or competitive RFP responses based on defined commercial pathways
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within the portfolio of work
• Bring together different Service line leads within their portfolio of work
• Drive innovative deal constructs and solutions to grow the business
• Co-create with the customer shaping deals and solutions to deliver the innovation, transformation agenda and next step change of offerings
• Strong knowledge of sales, account management, and commercial operations processes
• Experience of leadership in sales, account management and commercial operations
• Ability to take commercial trade-off decisions
• Ability to build trusted senior client relationships as well as internally with senior service line leaders
• Ability to shape strategic narrative for client
What sets you apart
• Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry.
• Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential
• High – sets and owns the commercial & pricing strategy, owns the gross margin targets for specific customer
• High – responsible for long term account planning for that specific customer to input into CSO long range plans
• High – accountable for any delivery in their customer market
• High – customer satisfaction
• Medium – strong knowledge of sales, account management, and commercial operations processes
• Medium – responsible for pricing and strategic decisions in their market, but into overall CSO Commercial Director
This position can be full-time or part-time (at least 30 hours).
Your strengths and experience count at Vodafone. We also value diversity and equal opportunities. We therefore welcome applications from people with disabilities and will give them special consideration if they are equally qualified.
We are filling this position at Düsseldorf for Vodafone Group Services GmbH.
Would you like to get an overview of all our benefits and opportunities at Vodafone? You can find all the information on myHR.
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