Location: Dubai, UAE

Reporting to: UAE Operations Leader

What can you expect?

We are seeking an experienced Portfolio Manager to lead and inspire a dynamic team while driving client retention, process efficiency, and operational excellence. As a Portfolio Manager, you will collaborate with senior stakeholders, innovate within a fast-paced environment, and play a pivotal role in achieving business objectives.

What’s in it for you?

Leadership Opportunity: Lead a team of 21 talented professionals and manage complex portfolios.

Stakeholder Engagement: Collaborate with key leaders across various segments (RM, Corporate, Multinational, Trade Credit) to enhance client servicing strategies.

Innovation-Driven Culture: Be part of a team that values change management, agility, and continuous learning.

Professional Growth: Gain exposure to cross-functional operations, strategic planning, and the latest client management frameworks.

Impact: Contribute directly to client retention, revenue growth, and operational success.

We will count on you to:

Team Leadership:

Manage a team of 21 direct reports, including coaching, performance management, and career development.

Oversee resource planning, monitor workflows, and ensure achievement of SLAs.

Drive team productivity and accountability through mentoring and feedback.
 

Client Servicing:

Oversee retention strategies and ensure seamless service delivery for key accounts in Property & Casualty.

Manage escalations, resolve complex client issues, and ensure a superior client experience.
 

Stakeholder Management:

Serve as the key point of contact for high-level stakeholders across multiple business segments.

Present monthly reports to stakeholders, outlining team performance, key wins, and areas for improvement.
 

Process and Performance Optimization:

Identify and implement process improvements to drive efficiency and innovation.

Utilize advanced critical thinking and change management skills to navigate a dynamic business landscape.

What you need to have:

Proven experience in advanced client servicing with a focus on results.

Experience: Extensive background (8-12 years) in the insurance sector and client service is a must.

Strong critical thinking and decision-making skills.

Expertise in change management and fostering a culture of agility and innovation.

Outstanding communication and influencing abilities.

Advanced leadership skills with a history of successfully managing and developing high-performing teams.

What makes you stand out:

Education: Bachelor’s or Postgraduate Degree in a relevant field.

Demonstrated success in managing large teams and handling complex portfolios.

In-depth knowledge of insurance broking dynamics and market trends.

Ability to adapt, learn quickly, and bring innovative solutions to a fast-paced environment.

Ready to make an impact?

If you are a motivated leader who thrives in a collaborative and dynamic environment, we encourage you to apply and join us in shaping the future of operations excellence!

To apply: Submit your resume in English.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.