Knowledge for the world of tomorrow.
As a Portfolio Manager for Customer Experience at Siemens Grid Software, you will play a crucial role in shaping and adapting our commercial offerings and the interactions of our customers with them. You will take ownership of seamless customer journeys by understanding overarching needs, own and collaborating with cross-functional teams to drive implementation. Your work will directly impact customer satisfaction, retention, and overall brand loyalty.
Key Responsibilities:Conduct research and gather insights to understand customer needs, pain points, and behaviors with the focus on customer experience, packaging and pricingDevelop and map out customer journeys, identifying key touchpoints and opportunities for improvementCollaborate with product managers, product owners, and other stakeholders to ensure a cohesive and integrated customer experienceManage the portfolio offering structure with the overarching team and adapt packaging & pricing to accelerate growthAnalyze and interpret customer feedback and other data to inform decisionsStay current with industry trends, best practices, and emerging technologies to continuously enhance our customer experienceAdvocate for the customer perspective within the organization, promoting a customer-first mindsetQualifications:Having a completed Masters Degree in a related field would be advantageous Strong portfolio showcasing the ability to manage end-to-end customer experience and creating resultsProven experience in creating commercially successful solution packages based and management of offering structuresExcellent understanding of user-centered design principles and methodologiesStrong analytical skills and the ability to interpret data to drive design decisionsExceptional communication and collaboration skills to motivate stakeholders for changeExperience in leading workshopsBusiness fluent in German and English Ability to work in a fast-paced environment and manage multiple projects simultaneously.Understanding of our industry is desired but not mandatory
What we offer. 2 to 3 days of mobile working per week as a global standardAttractive remuneration packageDevelopment opportunities for both personal and professional growth 30 leave days and a variety of flexible working models that allow time off for yourself and your family Share matching programs to become a shareholder of Siemens AGFind more benefits hereIndividual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and personal preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
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