With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description\n\n\n\nJob Summary\n

The Portfolio Property Manager (PPM) is responsible for overseeing multiple residential properties, ensuring their smooth operation, and maintaining high standards of service for homeowners and tenants. This role collaborates closely with onsite teams, boards of directors, and regional management to deliver exceptional property management services. The PPM will focus on daily operations, employee management, financial oversight, and facility maintenance, fostering a positive environment while ensuring compliance with governing documents and local regulations.

\n\nEssential Job Duties and Responsibilities\n

1. Safety & Compliance:

\n\nManage emergency and fire safety systems, ensuring functionality and compliance with local regulations.\nMaintain updated contact information in the Property Emergency Manual.\nTrain all employees on emergency responsiveness procedures.\nCoordinate timely building infrastructure inspections with local code enforcement and the Fire Marshal.\n\n

2. Employee Management:

\n\nProvide support and guidance to onsite teams to maintain smooth operations.\nFoster a collaborative and positive workplace environment with open communication.\nLead onboarding, training, and development for new and existing employees.\nAddress employee issues promptly, collaborating with HR and regional management as needed.\nSupervise and review employee performance through daily checklists, coaching, and discipline as necessary.\n\n

3. Board Relations:

\n\nAttend board meetings, provide project updates, and take meeting minutes when required.\nAssist in preparing for annual meetings and board elections, including:\n\nDrafting meeting notices and proxy ballots.\nCoordinating candidate bios and election logistics.\nSupporting pre-meeting and in-meeting voting processes.\n\n\nSupport board committees and follow up on action items as assigned.\n\n

4. Financial Management:

\n\nProcess and code vendor invoices through StrongRoom.\nOversee employee timecards and ensure accurate payroll processing via ADP.\nCollaborate with the Directing Manager (GM) on monthly financial reviews and draft annual budgets.\nTrack capital project expenditures and ensure proper General Ledger (G/L) coding.\n\n

5. Facility Operations:

\n\nMonitor and manage work orders to ensure timely resolution.\nSupervise BuildingLink communications and follow up on resident concerns.\nConduct daily walkthroughs of amenities, grounds, and back-of-house (BOH) areas, addressing maintenance issues and ensuring cleanliness.\nOversee the Reserve Study process, budgeting, and project execution.\nMeet and direct contractors and service providers as needed.\n\n

6. Administrative Support:

\n\nMaintain a consistent standard of cleanliness across properties.\nEnsure employees adhere to uniform and grooming policies.\nEstablish and document performance accountability for all departments.\nAssist the GM with bid solicitations for projects and service agreements.\n\n

7. Communication:

\n\nGenerate weekly updates for boards of directors.\nSupport monthly communication efforts to homeowners, ensuring clarity and transparency.\nAssist the concierge team in resolving homeowner and tenant concerns effectively.\n\n\nQualifications\n\nBachelor’s degree (preferred).\nMinimum of 3-5 years of property management experience, with portfolio/ Luxury property management.\nStrong leadership and interpersonal skills to manage diverse teams.\nKnowledge of financial management, including budgeting and payroll.\nProficient in property management software (e.g., BuildingLink, ADP, StrongRoom).\nExceptional communication, organizational, and problem-solving skills.\nFamiliarity with local building codes, safety regulations, and reserve study processes.\n\n\n

\n\n\n\n\n RequirementsWorking Conditions\n\nStandard office environment.\nOccasional onsite tours of buildings and construction sites.\nLight travel as needed.\nAbility to attend evening HOA board meetings.\nAdherence to ongoing Covid-19 protocols, as required.\nMay require occasional evening or weekend work to attend board meetings or address urgent issues.\nAbility to travel between properties within the assigned portfolio.\n\n

This position is key to ensuring the successful management of multiple properties while fostering positive relationships with residents, staff, and stakeholders.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.