Who We Are
 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia.
 
Further information is available at www.bgis.com

SUMMARY

Reporting to the Manager of the designated account, the Portfolio Services Officer is responsible for providing functional and administrative support to the account in one or more of the following areas: Environmental, Health & Safety, Contract Administration, Operation support, Administration and the Computerized Maintenance Management System. This position acts as the account contact in a specific functional area as well as provides administrative support to the managers as required.

KEY DUTIES & RESPONSIBILITIES

Provide day-to-day functional support, guidance and information to Team Members and Account management  Lead, coordinate and assist with special function as assigned  Organize, coordinate and document manager meetings, including meeting minutes, project tracking updates, action logs and all required follow-up  Plan, organize and coordinate client meetings and external travel for managers as required, including travel booking, external meetings and expense reporting Prepare communications, presentations, agendas, minutes and spreadsheets for specific projects and assignments  Researches and compiles data related to functional groups and support  May be responsible for the collection of technical data and the maintenance of databases  Generates regular and ad hoc reports for the account, as required  Develops, implements and updates procedures pertaining to functional area  May be required to facilitate information sessions and/or training sessions for BGIS Team Members  May support quality assurance inspections of portfolio properties to ensure service delivery meets or exceeds contractual requirements  Other duties as assigned

Decision Making Capacity

Must be able to organize their schedule to ensure that contract deliverable dates are met Must be able to evaluate and escalate service requests based on a pre-determined prioritization criteria Recommendations and decisions will be made with the Client’s best interest in mind

KNOWLEDGE & SKILLS

Community college diploma or equivalent training (e.g. RPA, CET) More than one year up to three years of job related experience  May require technical knowledge and expertise of particular functional area Strong computer skills Strong written and verbal communication skills Proven analytical skills and problem solving ability Advanced knowledge of Microsoft Office applications, including Excel, PowerPoint, Word Exposure to Access, Maximo, Oracle, and Crystal Reports is beneficial Excellent time management skills Confidentiality and discretion as will be exposed to highly confidential information

Licenses and/or Professional Accreditation

Required Security Clearance, where applicable

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!