At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Portfolio Solution Engineer - Eastern US

We are seeking a NICE Portfolio Solution Engineer that will lead the functional and technical sales process with a coordinated focus on solutions development across NICE’s portfolio through discovery and requirements gathering, validation and demonstration. The Portfolio Solution Engineer must be able to articulate NICE solutions’ value and position NICE’s products to both business and technical users.

As the PSE carries responsibilities for NICE’s cross-platform messaging, technical expertise should include call center operations, telephony and cloud computing.

The PSE must be a self-motivated storyteller, with a proven track record in software sales and knowledge of technology. The PSE must demonstrate a positive “can do” approach combined with the ability to eliminate sales obstacles through creative and adaptive approaches.

This role is a fit for someone with a strong technical background who has 5+ years of experience with solution selling. The candidate should enjoy a mix of work and be ready to flex their strong technical aptitude.

Responsibilities

Deliver demonstrations that align the NICE portfolio with the customer’s business challenges Identify all functional and technical challenges of assigned accounts Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. Lead in all technical aspects of the sales process. Assist with the definition and execution of successful proof of concepts (POC), where appropriate. Actively contribute to a team approach with account executives and overlay teams. Provide product feedback and suggestions to Product house. Able to promptly respond to functional and technical elements of RFIs/RFPs Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics Travel requirements: 50%

Requirements:

5+ years of experience Exceptional presentation and demo capabilities Experience customizing and building the storyboard for demos and POC Demonstrated success in achieving strategic deal wins Ability to manage multiple, complex sales opportunities simultaneously Ability to communicate from C-level executives down to Agent/Front Line level employees Self-motivated, highly organized and team-oriented Strategic thinker with a strong technical aptitude Additional Valuable Skills: Contact center technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience Certifications and knowledge of cloud technologies (AWS, Azure, Google) Hardware platforms & Virtualization Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.