Dynamics 365 Consultant / Senior Consultant At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a D365 Customer Engagement (CE) Consultant / Senior Consultant, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. This position is ideal for a seasoned professional with experience in modules like Field Services, Customer Services, Marketing, Sales, and Customer Insights. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters. What you’ll do * * Advise clients and internal teams on leveraging Dynamics 365 CE to address complex business challenges. * Perform application development, advanced code development, component design, and application testing. * Prototype, configure, and test business processes tailored to client needs. * Technical Leadership * Write and maintain high-quality technical specifications. * Expertise to work in a technical solution for business specifications from clients. * Develop workflows, plugins, APIs, and data migration scripts. * Enable the design and implementation of conceptual architectures and technical solutions. * * Identify opportunities for improving business processes and CRM functionalities. * Use KPIs to measure and enhance the quality and performance of projects. Skills and experiences · Proven experience of 4+ years on full-cycle implementation of Microsoft Dynamics 365 Customer Engagement. · Proven experience of design technical solutions with Dynamics 365 ecosystem for business requirements. · Deep understanding of Dynamics 365 modules (Field Services/Customer Services/Marketing, Sales/Customer Insights). · Hands-on experience with Power Platform, including Power Automate, Power Apps, Canvas Apps, Dataverse, SQL Server. · Proven skills in developing workflows, business process flows, plugins, web resources, XRM Toolbox, and utilizing the CRM SDK. · Experience with system integrations, data migrations, and API development. · Familiarity with Azure services is highly desirable. · Familiarity to work with pipelines to do deployments in different environments. · Microsoft Dynamics 365 certifications are preferred. · English is required About you Characteristics that can spell success for this role · Analytical, curious, agile · Team player and good communicator · Problem-solver, patient, quality-driven · Self-motivating · Innovative mindset Enjoy your career Some of the best things about working at Avanade · Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) · Real-time access to technical and skilled resources · Collaborate with some of the brightest "Microsoft minds" · Build your expertise, solve problems, learn, and develop Find out more about some of our benefits [1] here. A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page. Create a future for our people that focuses on • Expanding your thinking • Experimenting courageously • Learning and pivoting Inspire greatness in our people by • Empowering every voice • Encouraging boldness • Celebrating progress Accelerate the impact of our people by • Amazing the client • Prioritizing what matters • Acting as one Learn more To learn more about the types of projects our team works on, check out these case studies: * * Interested in knowing what’s going on inside Avanade? Check out our blogs: * * References Visible links 1. https://www.avanade.com/en-gb/career/benefits 2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.