**Responsibilities:** + Deliver levels of sales and service which are consistent with quality standards. + Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively. + Educate and guide members on how to effectively utilize their membership benefits and exchange services. + Offer alternatives and counsel members observing inventory restrictions and + limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction. + Process exchange confirmations, Getaways, and membership sales. + Meet and exceed individual productivity targets on call handling for confirmations and renewals. + Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary. + Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service. + Handle all calls from Interval members. + Telemarketing outbound calls to be made in order to maintain and increase the membership base. + Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members’ confirmed bookings. + Ensure contact is made with members every 30 days if their request is not fulfilled. + Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs. + Ad-Hoc proofreading of company literature. + Perform any other related duties as required. **Requirements:** + Portuguese (mother tongue) and English language skills + Clear speaking voice and excellent telephone etiquette + Written ability to enter notes in the systems clearly and concisely + Self motivation + Interpersonal skills + Ability to work on own initiatives + High standard of customer service + Computer literacy + Must be able to work shifts, overtime, weekends and holidays + Must be able to remain calm and courteous in emotionally charged or stressful situation. Desirable: Other European Languages Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture