Portuguese Game Changer - Customer Service Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Giza, Egypt Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1503628EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Portuguese Game Changer - Customer Service Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries & selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Job Description **Essential Functions/Core Responsibilities** • Achieve specific sales targets and maximizing sale opportunities on each and every call • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Maintain broad knowledge of products, pricing, promotions, and procedures • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and sales performance • Answer billing questions by talking through components of customer accounts **Candidate Profile** • High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation • Strong communication and negotiation skills required • Ability to effectively communicate, both written and verbally • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Basic computer navigation skills and PC Knowledge • Tolerance for repetitive work in a fast paced environment • Ability to work as a team member, as well as independently • Dependable with proficient attention to detail • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Able to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1503628EXTERNALENGLOBAL&step=1&utm\_source=none)