Job Title:

Portuguese Game Changer - Customer Service

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries & selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Job DescriptionEssential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call

   

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

   

• Maintain broad knowledge of products, pricing, promotions, and procedures

   

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

   

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

   

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

   

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

   

• Prepare complete and accurate work including appropriately notating accounts as required

   

• Participate in activities designed to improve customer satisfaction and sales performance

   

• Answer billing questions by talking through components of customer accounts

   

Candidate Profile 

• High school diploma with three to six months of sales experience preferred

   

• Courteous with strong customer service orientation

   

• Strong communication and negotiation skills required

   

• Ability to effectively communicate, both written and verbally

   

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

   

• Basic computer navigation skills and PC Knowledge

   

• Tolerance for repetitive work in a fast paced environment

   

• Ability to work as a team member, as well as independently

   

• Dependable with proficient attention to detail

   

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

   

• Able to rotate shifts, as needed

   

• Based on location and/or program, additional experience/skills may be required

Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

Time Type:

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