At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Support the company’s business by ensuring the accurate and timely processing of benefits payments, aligning with internal policies and service level agreements (SLAs). This includes managing customer expectations related to insurance benefits disbursement and collaborating with internal teams involved in product development and process improvements. Assist Sales Support, Channel Support, and other related divisions in resolving cases efficiently and effectively. The role also focuses on continuous engagement with stakeholders to enhance operational processes and ensure smooth service delivery, contributing to the overall success of the company’s operations.1. Benefits Payment Processing and Monitoring
Manage and monitor the end-to-end process of customer policy benefits payments, including stages such as maturity, policy loans, surrender, and other financial transactions.Ensure all processes comply with company policies, guidelines, and provisions to maintain accuracy and reliability.2. Coordination with Stakeholders
Collaborate with related divisions such as Finance, Sales Support, IT/System, Customer Service, Channel Support, and branches/KKP to resolve cases, manage dispensation processes, and coordinate with banks as needed.Provide direction for work coordination within POS in the assigned areas.3. Operational Analysis and Reporting
Analyze, review, and complete projects related to benefit payment processes, ensuring timely and accurate execution.Provide summary reports on activities within the area of responsibility to support decision-making and process improvements.Make informed decisions to resolve customer complaints and inquiries efficiently, ensuring a smooth customer experience.4. Fraud Prevention and Risk Management
Proactively identify potential fraud risks and implement preventative measures by providing continuous analysis and guidance to the team.Ensure fraud prevention strategies are in place to minimize financial losses to the company.5. Team Management and Development
Manage, assess, and provide guidance to staff to ensure high team performance and continuous improvement.Review and monitor teamwork procedures, providing input for improvements to enhance team collaboration and productivity.6. Product and Process Improvement
Collaborate with product development teams to analyze and review test cases for both new products and product enhancements.Manage the CDV calculations, approval processes, and payment orders to ensure smooth operations.7. Operational Support and Documentation Management
Ensure efficient processes for the receipt and handling of documents related to benefit payments and customer cases.Provide recommendations and support other tasks and projects assigned by supervisors to meet operational goals and strategic objectives.Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.