Job Description The POS Systems Administrator will sit on the Tier 4 team and serve as the highest point of escalation for their Que and Aloha platforms. Tier 4 consists of 12 other skilled systems administrators responsible for configurations and programming inside the Qu and Aloha POS systems. This role will maintains the Point of Sale (POS) database to ensure accurate and timely pricing of menu items, setting up promotional items, and configuring the loyalty program. This position maintains product pricing and recipe information, tests database changes, and performs the distribution of changes to the stores, bakeries, and restaurants (SBRs). This position performs database requests (e.g., adding/modifying items, updating pricing, adding/removing functionality, etc.). Responsibilities:  POS Database and Systems o Installs and configures routine enterprise application activities, data warehousing, database backups, interfaces and configuration builds. o Performs POS programming tasks (e.g., adding/removing functionality, updating prices and taxes, adding and removing items, configuring discounts, loyalty rewards, and promotions, maintains architecture for improved performance and proper reporting, etc.). o Conducts configuration, programming, and testing of POS systems and back office software according to change management standards and established requirements. o Develops procedures, streamlines current practices, applies established protocol for managing configuration changes, implements pricing updates, and executes software upgrades across brands. o Performs scheduling routines and inventory of systems programming tasks, including creation and maintenance of security, user hierarchy, ingredients, user accounts, SBR locations, recipes, order guides, and products. o Defines, establishes, and implements best practices and procedures for POS, back office operations, online integrations and loyalty platforms (e.g., menu management, new items, coupons, redemptions, etc.). o Gathers, records, tracks, and updates the POS database though maintenance request and routinely tests POS database changes for approval by operations, marketing & R&D before distribution to the SBRs. o Maintains existing and legacy POS and back office systems to ensure cohesion across the brands. o Validates POS training materials for accuracy in terminology and functionality.  Collaborative Partnerships o Manages third-party vendor database integrations implemented across brands o Serves as technical lead for POS integrated enterprise software to support IT projects. o Evaluates and pilots new technologies supporting innovation and future developments. o Collaborates with the Brand Operations team on systems modifications to ensure business continuity. o Serves as liaison between departments to bridge the gap between technical and operational elements.  IT Technical Support and Customer Service o Responds, resolves, and records technical issues from SBRs related to changes to the POS database and software changes. o Troubleshoots POS and back office problems and collaborates with vendors and other support technicians to resolve support issues. o Troubleshoots and solves connectivity issues for consistent data transfer. $35/hr to $41/hr. - Exact compensation may vary based on several factors, including skills, experience, and education. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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Skills and Requirements 2-4 years, POS software and menu management; Qu POS experience REQUIRED o Configuring and programming within the Qu platform  Experience supporting corporate information technology environments, preferably with help desk, technology call center, troubleshooting, and/or user hardware and software support, Pref Ability to install and set up a POS lab environment, maintain the database, and test the database/software changes  Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results  Ability to manipulate and analyze raw data and condense data findings into concise, easy-to-understand charts and/or presentations  Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support  Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies  Ability to analyze and organize information and to create effective and accurate documentation and reports Plusses:  2-4 years, experience with online ordering platforms; OLO and ezCater preferred  Experience managing a ticketing platform preferably Jira null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.