Responsibilities:

Works with customers, field technicians, and other vendors over the phone and via remote access to troubleshoot the POS equipment.  Logs in all support calls into the CRM database with full details of all work performed to resolve the problem.  Delivers focused attention to the customer’s needs and requests in order to satisfy him/her by delivering timely, patient, and professional responses.  Responds to client inquiries concerning system operation and diagnoses system hardware, software and client problems. Monitors the call tracking system and prioritizes workload. Utilizes various software tools for monitoring system performance, capacity planning and file management/maintenance. Ensures acceptable levels of systems performance. Determines the nature of computer hardware and systems software problems and communicates technical guidance and information to users. Analyzes, diagnoses, and solves computer related problems to ensure hardware/software usability and provides quick, accurate solutions to user difficulties.   Ensures calls are logged and/or resolved within Service Level Agreement (SLA).  Participates in team projects that enhance the quality or efficiency of help desk service.

Qualifications:

Excellent verbal and written communication skills. Resourceful and motivated to learn.  Reasoning and problem solving skills.  Strong attention to detail. Maintain high standards of personal integrity and work ethic.   Excellent time management and organizational skills. Ability to manage difficult or emotional customer situations. Ability to listen to others without interrupting. Customer service experience. Hospitality/Restaurant POS experience. Experience with Microsoft Windows.

Benefits:

A growing innovative company with a friendly atmosphere. Social Responsibility Initiatives. Creative, people-oriented, encouraging working environment. Personal budget for a year to raise professional competence. We also have our library, and anyone can order new books. Internal career development program “Bridge”. Cutting-edge technologies and tools. Office in the city center with parking for cars, bicycles, and scooters. The flexibility enables work-life balance. Private health insurance. Additional vacation days for each year spent with us. Solid salary and annual bonuses for the achieved results. Employee referral program.

Salary 1650-1950 EUR gross, depending on experience.