Job Responsibilities: 

Responsible for issuing final checks per transaction Ensuring accurate mailing/overnight addresses Confirm all required supporting documentation is included with payment Manages returned payments and/or funds as applicable Coordinate with branch to obtain any missing information or documentation.  Verify wire confirmations, certified checks and confirm that all funds have been received and file is balanced.  Initiate all wire request with National Wire Desk.  Disburse funds according to the closing statement and ensure all parties receive the correct amounts.  Process 1099’s.  Handle post-closing issues such as payoffs, escrow shortages, stop payments, outstanding checks, refund issues.   Provide exceptional customer service to all parties involved in the transaction. 

Education / Experience 

Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.” 

 Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:  Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume environment.  People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.  Technical- ability to learn and navigate multiple software systems with a high level of competency.  Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.  Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.